Being a victim of crime can have an impact on one or many areas of a person’s life; health and wellbeing, housing, relationships, employment or finances, and often it is difficult to know where to turn. My role as a Victim Care Coordinator is exactly that - to coordinate emotional and practical support for victims of crime by listening, advocating and, where necessary, referring to specialist agencies.
Broadly speaking no two days are the same for me, because the impact of crime for each person differs. For example, on one day I could be involved with supporting a victim of burglary where I send them prevention items, or I might organise food bank vouchers for a vulnerable victim. The following day, I might support a victim of sexual violence, liaising with witness care about their court case. I may support a parent whose child has been a victim of assault, or even work with solicitors in obtaining court orders for a victim of domestic abuse. I am allocated new cases on a daily basis and also answer incoming calls from members of the public or professionals.
Sometimes victims have questions for the offender, such as “Why me?” We are trained restorative justice practitioners so, where appropriate, we can help the victim and offender communicate to ask the questions they want answers to.
Basically our support depends on a victim’s needs - we listen to their voice and put the victim at the heart of everything we do.